Privacy Policy
This Privacy Policy explains what information SinoRouter may collect, how we use it, and how business users can contact us about data and privacy questions.
1. Information We Collect
- Account information such as name, work email, company, role, region, and login information.
- Billing and payment-related information required to process API credits, payments, receipts, refunds, and support cases.
- Console activity such as API key names, model selections, usage logs, request IDs, credit balance, and support tickets.
- Technical information such as IP address, device and browser data, timestamps, error logs, and security events.
2. Operating Entity
SinoRouter is operated by Aner-G Technology Limited.
Company contact address: FLAT 1506, 15/F, CHEUNG FUNG COMMERCIAL BLDG, 21-25 CHEUNG SHA WAN ROAD, Sham Shui Po, Hong Kong.
3. How We Use Information
We use information to provide account access, process payments, add credits, monitor API usage, prevent abuse, improve reliability, provide support, investigate incidents, comply with legal requirements, and communicate service updates.
4. API Content and Usage Data
API prompts, outputs, files, task metadata, and logs may be processed as needed to deliver requests, provide the service, troubleshoot failures, calculate usage, and meet compliance or security obligations. Customers should avoid sending sensitive personal data unless necessary for their lawful business use case.
5. Payment Partners
When customers pay through approved checkout partners, cards, wallets, online banking, or other payment methods, payment partners may process payment details under their own compliance and security controls. SinoRouter receives payment status, order reference, amount, currency, and related transaction information needed to add credits and provide support.
6. Sharing and Security
We do not sell personal information. We may share limited information with infrastructure providers, model service providers, payment processors, support tools, compliance partners, or legal authorities where necessary to operate the service, protect users, prevent fraud, or meet applicable obligations.
7. Retention and Contact
We retain information for as long as needed to provide the service, keep billing records, resolve disputes, comply with legal obligations, and protect against abuse. For privacy questions, contact support@sinorouter.ai.